A STUDY OF CUSTOMER RELATIONSHIP MANAGEMENT  PRACTICES IN BANKING SECTOR

dc.contributor.guide	GUPTA BHOOPENDRA NATH	en_US
dc.coverage.spatial	CUSTOMER RELATIONSHIP MANAGEMENT	en_US
dc.creator.researcher	YADAV ANIL KUMAR	en_US
dc.date.accessioned	2013-06-11T05:44:03Z
dc.date.available	2013-06-11T05:44:03Z
dc.date.awarded	27-1-2013	en_US
dc.date.completed	16-11-2012	en_US
dc.date.issued	2013-06-11
dc.date.registered	10-4-2011	en_US
dc.description.abstract	The aim of this study (State Bank of India, ICICI Bank, Central Bank of India, HDFC Bank) strategic implementation of CRM in selected banks to detect and analyze the benefits, problems, successes and failures as well as identifying implementation on banking competition factors and develop a better understanding of the impact of CRM best practices as well as provide a greater understanding of the formation. The banking landscape has changed significantly. newline	en_US
dc.description.note		en_US
dc.format.accompanyingmaterial	DVD	en_US
dc.format.dimensions		en_US
dc.format.extent		en_US
dc.identifier.uri	http://hdl.handle.net/10603/9413
dc.language	English	en_US
dc.publisher.institution	Faculty of Commerce and Management	en_US
dc.publisher.place	Jhunjhunu	en_US
dc.publisher.university	Shri Jagdishprasad Jhabarmal Tibarewala University	en_US
dc.relation		en_US
dc.rights	university	en_US
dc.source.university	University	en_US
dc.subject.keyword	MANAGEMENT	en_US
dc.title	A STUDY OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN BANKING SECTOR	en_US
dc.title.alternative		en_US
dc.type.degree	Ph.D.	en_US