A Study on the Relationship Between E CRM Features and Customer Loyalty in E Commerce Websites with Special Reference to Select Cities of MP and CG

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dc.contributor.guideSingh, Amarendra Pratap and Zai, Rahil Yusuf
dc.coverage.spatial
dc.creator.researcherGond, Hrishi Kumar
dc.date.accessioned2025-11-20T11:25:46Z
dc.date.available2025-11-20T11:25:46Z
dc.date.awarded2025
dc.date.completed2025
dc.date.registered2021
dc.description.abstractThe rapid evolution of e-commerce has transformed the way businesses engage with newlinecustomers, making Electronic Customer Relationship Management (E-CRM) an newlineessential tool for fostering customer loyalty. As digital marketplaces expand, newlineunderstanding the effectiveness of various E-CRM features in building and sustaining newlinecustomer relationships becomes crucial. This study, titled quotA Study on the newlineRelationship Between E-CRM Features and Customer Loyalty in E-Commerce newlineWebsites with Special Reference to Select Cities of MP and CG,quot explores the newlineintricate connection between E-CRM functionalities and consumer retention in the newlinegrowing digital economy. newline newline
dc.description.note
dc.format.accompanyingmaterialDVD
dc.format.dimensions
dc.format.extent248
dc.identifier.researcherid
dc.identifier.urihttp://hdl.handle.net/10603/675246
dc.languageEnglish
dc.publisher.institutionDepartment of Business Management
dc.publisher.placeAmarkantak
dc.publisher.universityIndira Gandhi National Tribal University, Amarkantak
dc.relation
dc.rightsuniversity
dc.source.universityUniversity
dc.subject.keywordEconomics and Business
dc.subject.keywordManagement
dc.subject.keywordSocial Sciences
dc.titleA Study on the Relationship Between E CRM Features and Customer Loyalty in E Commerce Websites with Special Reference to Select Cities of MP and CG
dc.title.alternative
dc.type.degreePh.D.

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