A Study of Expected and Acquired Employee Satisfaction in Indian Tech Start Ups

Abstract

Employee satisfaction is one of the most studied area for scholars in human resources. Given newlineit s relevance, it continues to attract attention of contemporary scholars as well. Start-ups newlinecontribute significantly to the Indian GDP and employ significant number of employees. There, newlinehowever, is scant literature available in the area of employee satisfaction in Indian tech start- newlineups. Further, there lacks a longitudinal study of change in satisfaction scores of employees newlinebetween the time of joining and having spent minimum six months in the organisation. This newlinestudy aims to bridge these gaps. newlineThough the review of extant literature, this research finds four demographic variables (age, newlinegender, work experience, and education) and eight variables (HR policies and practices, newlineOrganisational values and culture, Supervision, Employer s focus on health and safety, newlineEmployer branding, Empowerment at Work, Workplace Relationship, and Workplace newlineInfrastructure) to have a relationship with employee satisfaction. Subsequent to these findings, newlineresearch gaps, questions and objectives were formed, and a conceptual model was developed. newlineTaking inspiration from extant literature, questionnaire statements were selected. Industry newlineexperts and academicians were engaged for discussing the relevance of questionnaire in Indian newlinetech start up context. Post incorporating their inputs, final questionnaire was formed. newlineA pilot study was conducted on 49 respondents and reliability of the questionnaire was newlineestablished using Cronbach alpha test in IBM SPSS 23. Subsequently, a factor analysis was newlineconducted on the responses in IBM SPSS 23. The analysis reduced our eight variables to five newlinefactors, basis eigen value. Driven by the nature of questions in each factors, they were renamed newline(HR policies and practices, Organisational values and culture, Supervision, Employer s focus on health and safety, Employer branding).