SERVICE FAILURE AND RECOVERY EFFORTS IN HIGHER EDUCATION A STUDY OF SELECT AFFILIATED COLLEGES OF UNIVERSITY OF JAMMU

Simple item page
dc.contributor.guideHARDEEP CHAHAL
dc.coverage.spatialSelect Colleges Affiliated to University of Jammu
dc.creator.researcherPINKEY
dc.date.accessioned2018-06-15T12:20:29Z
dc.date.available2018-06-15T12:20:29Z
dc.date.awarded
dc.date.completed24-04-2017
dc.date.registered01-05-2012
dc.description.abstractnewline
dc.description.note
dc.format.accompanyingmaterialCD
dc.format.dimensions
dc.format.extent11 initial pages and 188 total pages
dc.identifier.urihttp://hdl.handle.net/10603/206116
dc.languageEnglish
dc.publisher.institutionDepartment of Commerce
dc.publisher.placeJammu and Kashmir
dc.publisher.universityUniversity of Jammu
dc.relation
dc.rightsuniversity
dc.source.universityUniversity
dc.subject.keywordService Failure, Service Recovery, Service Recovery Outcomes, Emotional Intelligence, Professional Intelligence, Perceived Justice, Attitude Towards Complaining, Higher Education
dc.titleSERVICE FAILURE AND RECOVERY EFFORTS IN HIGHER EDUCATION A STUDY OF SELECT AFFILIATED COLLEGES OF UNIVERSITY OF JAMMU
dc.title.alternative
dc.type.degreePh.D.

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Department of Commerce