Effect of Service Quality and Customer Satisfaction on Customer Loyalty A Comparative Study of Tata Sia Vistara and Air India

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80_recommendation.pdf (451.41 KB)
 chapter - 1 (introduction).pdf (436.28 KB)
 chapter 2 - aviation industry in india.pdf (622.41 KB)
 chapter 3 -literature review.pdf (733.2 KB)
 chapter 4 -conceptualisation of model and hypothesis development.pdf (434.12 KB)

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http://hdl.handle.net/10603/328921

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Faculty of Business and Arts

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