A study of talent management practices adopted in hotels in selected cities of gujarat and karnataka

Abstract

Globalization has paved the way for the change in the systems and techniques of the organization. The inclusion of technology has also played a big role in changing the work culture. However, the hotel industry is service centric and therefore dependent on its human capital. Talent management plays a key role in this industry. Talent management refers to one of the human resource strategies that is concerned with identifying, developing, deploying and retaining talented and high potential employees in the organization. The development of different forms of tourism, increase of business activities and the research has given the way for development and establishment of the hotel industry. There has been a manifold increase in the number of hotels in different parts of India. But with the development, all organizations have not yet focused on putting talent management practices in a system or arranging them in an organized manner. Being a service centric industry, it is largely dependent on the manpower. Therefore, it is important to attract and retain the skilled workers. However, there is a shortage of skilled people in the market and hence the key remains of not only attracting but retaining those within the organization. For this purpose, there is a need of focusing stress on the talent management practices. newlineIt is essential for the organization to attract and retain talent which helps further to improved performance. Therefore, it is crucial for the organization to implement the systems in place. The present research focuses on the talent management practices undertaken by the higher end hotels, the issues and challenges and the system. Here this study lays its focus on understanding how this talent is effectively use by the various hotels in Gujarat and Karnataka. Many hotels do not follow any policy framework for talent-hunt and management. For this study, only 4 star, 5 star and 5 star deluxe hotels had been taken. newlineThe empirical research was carried out to validate and draw interpretation to the study.