Service quality customer retention and profitability assessment of State Bank of India through customer relationship management approach

dc.contributor.guide	Parida, Bivraj Bhusan and Tripathy, Pradyumna Kumar
dc.coverage.spatial	Business Administration
dc.creator.researcher	Baksi, Arup Kumar
dc.date.accessioned	2015-12-31T07:17:08Z
dc.date.available	2015-12-31T07:17:08Z
dc.date.awarded	n.d.
dc.date.completed	2011
dc.date.registered	n.d.
dc.description.abstract	Abstract not available newline newline
dc.description.note	Bibliography p. 314-337, Appendix p. 338-361
dc.format.accompanyingmaterial	None
dc.format.dimensions	-
dc.format.extent	361p.
dc.identifier.uri	http://hdl.handle.net/10603/65867
dc.language	English
dc.publisher.institution	Department of Business Administration
dc.publisher.place	Bardhaman
dc.publisher.university	The University of Burdwan
dc.relation	No. of references 308
dc.rights	university
dc.source.university	University
dc.subject.keyword	Service Quality, Customer Retention, Profitability, Assessment
dc.title	Service quality customer retention and profitability assessment of State Bank of India through customer relationship management approach
dc.title.alternative	-
dc.type.degree	Ph.D.