Strategic selection and integrative perspective of design methods in developing a service system design framework with special reference to domestic plumbing

Abstract

The prime inspiration of this research is to formulate a framework for strategic selection and integration of design methods for service development process in Product Service Systems PSS perspective This research maps Design Thinking in PSS service development process The effort has been experimented and successfully demonstrated with a case study of online domestic plumbing services in Indian context In recent years the integration of products and services is a significant and growing...