Impact of health insurance claim settlement procedure on Customer satisfaction an empirical study in Delhi and NCR

Abstract

newlineThe study based outcomes are clear in the sense that newlineindividual attitudes and practices do shape the impetus and set the background for the newlineperceptions of health insurance claim settlement process. The behavioral perspective newlineseems to be more important along with public administration based approach to newlinemanagement of health insurance claims as asset. The theoretical paradigms hence newlinereflect on the individual participation in health insurance claim management newlinedimensions. The contextual impacts on individual and group decision making needs newlineto be monitored and accommodated across effective public policy management with newlinevi newlineregard to health insurance claims settlement. The theoretical paradigms hence signal newlinethe need for adoption of social approach to claim management. Services provided by newlinethe stakeholders also affect the satisfaction of the policyholder during the claims and newlinethese include TPAs, Hospitals, and Agents.