THE IMPACT OF E GOVERNANCE IN PUBLIC UTILITY SERVICE SECTOR IN INDIA

Abstract

e-Governance refers to the application of information technology (IT) to improve the services provided by the government sector to benefit the citizens. IT is changing rapidly, and it is almost essential for the government to use the IT services in an effective way to provide hassle-free services to the citizen. Information and Communication Technologies (ICT) have witnessed a significant boom in the current century. e-Governance is an expanded form of e-Government. e-Governance can be defined as a medium to make coordinative interaction between the e-Government and the citizens to benefit both. In one simple definition we cannot put all the concept and meaning of e-Governance. e-Governance principally focuses on responsibilities of a politically elected government to effectively interact with citizens to attain the goal of socio-economic policies. e-Governance should post all the necessary information on the government website. All the developed nations of the world such as U.S.A, U.K, Canada, Australia and Singapore have adopted IT in a big way for e-Governance. Developing nations like India, China, Sri Lanka, Philippines and Brazil are advancing well without any dents and snags in e-Governance implementation. newline newline