Knowledge warehousing as a Method for building organizational memory by extracting reusable experiential knowledge elements from unstructured sources

Abstract

This thesis presents original research and implementation and test cases on building newlineorganizational memory from unstructured communication elements, using knowledge newlinemanagement techniques. newlineIt comprises of completely original thoughts and ideas; single-handedly developed newlineprocess models; codes and scripts built entirely by the researcher- to prototype and test newlinethe process models; case study applications of prototypes; and quantitative plus newlinequalitative analysis of the benefits of the models. The process models and codes have newlinebeen developed and tested for knowledge extraction, classification, representation and newlinemeasurability of knowledge from unstructured sources. newlineThe key objective of these process models is to develop a knowledge warehouse as an newlineorganizational memory for experiential knowledge. The importance of knowledge newlinewarehousing concepts and implementations as proposed, built, and tested though casesin newlineseveral areas of management e.g. customer relationship management, sales-force newlineproductivity enhancement, enhancing customer experience. Test-cases reflect real-world newlinescenarios in leading organizations such as multi-national banks and food chains, retail newlineetc., thereby embedding the practical application potential of the ideas into the models. newlineKnowledge management has become a critical imperative for organizational success these days. newlineMany high-performance organizations become high-performance by stepping on to the Learning newlineOrganization phases and a learning organization becomes so by leveraging world-class newlineknowledge management practices. Mature, stable KM practices help organizations leverage newlinetheir internal tacit/experiential and structured knowledge as well as external knowledge by newlineutilizing knowledge management systems effectively and efficiently.The benefits have been explained and analyzed both quantitatively and qualitatively. The newlinebasic premises of organizational memory, knowledge management implementations and newlineKMSs have been explained.