Investigation of Critical Success Factors and Skillsets of Lean Six Sigma 4 O Implementation

Abstract

Lean Six Sigma 4.0 transforms business operations by integrating Lean Six Sigma newline(LSS) with Industry 4.0 (I4.0) technologies, thereby enhancing operational excellence, newlineresilience, sustainability, and human factors such as ergonomics and hedonomics. Lean newlineSix Sigma 4.0 (LSS 4.0) signifies a paradigm shift, encompassing aspects like newlinecustomization, virtualization, digitalization, decentralization, automation, newlinesustainability, flexibility, and value creation to achieve excellence. Both developed and newlinedeveloping countries are actively embracing LSS 4.0 to drive significant improvements. newlineThe key to reaping these benefits lies in implementing LSS 4.0. People are the heart of newlineall industrial revolutions, and their factors and the skills are paramount for success. This newlinestudy aims on identifying and analysing the Critical Success Factors (CSFs) in LSS 4.0 newlineadoption. The Critical Success Factors play a pivotal role in facilitating the successful newlineimplementation of LSS 4.0. An extensive literature review identified 35 success factors newlinefor LSS 4.0. A survey conducted among experts revealed 17 CSFs that significantly newlineimpact the success rate of LSS 4.0. The integrated Decision-Making Trial and newlineEvaluation Laboratory Interpretive Structural Modeling (DEMATEL-ISM) technique newlinewas used to identify and analyze the relationships among these CSFs. Additionally, the newlineCSFs were categorized within the framework of People, Processes, and Technology newline(PPT). newlineThe integrated DEMATEL-ISM approach suggests that Management Commitment and newlineLeadership are the most influential factors affecting the success of LSS 4.0 newlineimplementation. In addition, the study introduced four tier LSS 4.0 implementation newlinemodel i.e., foundational/ Leadership factor, Technology integration and upgradation newlinerelated factors, Execution related factor, and outcomes/ feedback related factors. The newlinestudy further categorizes the CSFs into three dimensions: People, Processes, and newlineTechnology. It suggests that people-related factors influence more than processes and newlinetechnology related factors