Measuring E retail service quality and its impact on customer satisfaction and loyalty

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10 chapter 3.pdf (553.5 KB)
 11 chapter4.pdf (1.87 MB)
 15 conclusion & summary.pdf (489.1 KB)
 16 bibliography.pdf (494.15 KB)
 17 annexure.pdf (586.44 KB)

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http://hdl.handle.net/10603/286078

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School of Management Studies

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