Measuring Service Quality in Hospitality Education The Stakeholders Perspective

Abstract

Hospitality education plays a significant role in providing a skilled human resource newlinefor the industry and catering to the varied needs of the stakeholders. With the guests demand newlinefor hospitality services changing dynamically, the need for quality hospitality education to newlinemake guest delight has been the mandate of the industry recruiters. This chapter highlights newlinethe recent performance of the hospitality industry in India. Further, it elaborates on the newlineevolution of hospitality education and its development through the different stages to the newlinepresent time. The section also highlights the upsurge of hospitality education in the country. newlineFinally, the chapter concludes with the challenges of hospitality education, identification of newlineproblem statement and the objectives of the present study. newline