Improving software maintenance ticket resolution using process mining

dc.contributor.guide	Jalote, Pankaj and Serebrenik, Alexander
dc.coverage.spatial
dc.creator.researcher	Gupta, Monika.
dc.date.accessioned	2023-01-04T06:03:22Z
dc.date.available	2023-01-04T06:03:22Z
dc.date.awarded	2019
dc.date.completed	2019
dc.date.registered
dc.description.abstract	Available
dc.description.note
dc.format.accompanyingmaterial	None
dc.format.dimensions
dc.format.extent	221 p.
dc.identifier.uri	http://hdl.handle.net/10603/435990
dc.language	English
dc.publisher.institution	Computer Science and Engineering
dc.publisher.place	Delhi
dc.publisher.university	Indraprastha Institute of Information Technology, Delhi (IIIT-Delhi)
dc.relation
dc.rights	university
dc.source.university	University
dc.subject.keyword	Computer Science
dc.subject.keyword	Computer Science Software Engineering
dc.subject.keyword	Engineering and Technology
dc.title	Improving software maintenance ticket resolution using process mining
dc.title.alternative
dc.type.degree	Ph.D.