Analysis of service quality gaps and customer satisfaction on customer loyalty and financial performance of public private and  multi state cooperative banks in India

dc.contributor.guide	K G Sankaranarayanan
dc.coverage.spatial	Commerce
dc.creator.researcher	Joshi, Ashish Manohar
dc.date.accessioned	2021-01-20T11:58:49Z
dc.date.available	2021-01-20T11:58:49Z
dc.date.awarded
dc.date.completed	2019
dc.date.registered
dc.description.abstract	file attached
dc.description.note	references given
dc.format.accompanyingmaterial	None
dc.format.dimensions	-
dc.format.extent	202 p.
dc.identifier.uri	http://hdl.handle.net/10603/312407
dc.language	English
dc.publisher.institution	Department of Commerce
dc.publisher.place	Goa
dc.publisher.university	Goa University
dc.relation	-
dc.rights	university
dc.source.inflibnet	INFLIBNET
dc.subject.keyword	Social Sciences
dc.subject.keyword	Economics and Business
dc.subject.keyword	Management
dc.subject.keyword	SERVQUAL (Service quality framework)
dc.subject.keyword	Customer services--Quality control
dc.subject.keyword	Customer services
dc.subject.keyword	Banks and banking--Government ownership--India
dc.title	Analysis of service quality gaps and customer satisfaction on customer loyalty and financial performance of public private and multi state cooperative banks in India
dc.title.alternative	-
dc.type.degree	Ph.D.