Impact of Role Stress and Work Disengagement on Turnover Intention in Hotel Industry Mediating and Moderating Effect of Employees Burnout and Organizational Climate

Abstract

This thesis explores the Impact of Role Stress and Work Disengagement on Turnover Intention in Hotel Industry by analysing mediating and moderating effect of employees burnout and organizational climate. Additionally, this research also examines how and why employees quit the industry, especially in the context of its relationship with Role Stress, Work disengagement, Turnover Intention, Employees Burnout and Organizational Climate. RoleStress, Work Disengagement and Turnover Intention have been proposed as main drivers in this research, whereas Employee burnout has been termed as mediating variable and Organizational Climate has been termed as moderating variable. As hotels have different categories and so are their reasons for attrition but here in this thesis, we focus on 3-star and 4-star hotels, (Mid Segment hotels) as attrition for this category is increasing rapidly in the absence of standard operating procedures, i.e., SOPs. Further, the segment has been underexplored as most studies focus only upon 5-Star and 5-Star deluxe Hotels. Mid-segment hotels lack in definitive model which help them reduce employee turnover intention by focusing upon important parameters such as work disengagement, role stress, employee burnout, and organizational climate. Hence, the need for conducting research felt across the mid-segment of hotels. newline