Impact of electronic customer relationship management e crm on customer loyalty in relation to customer experience and customer satisfaction in the banking industry

dc.contributor.guide	Pushpender Kumar
dc.coverage.spatial
dc.creator.researcher	Mokha, Anupreet Kaur
dc.date.accessioned	2023-01-13T05:35:45Z
dc.date.available	2023-01-13T05:35:45Z
dc.date.awarded	2022
dc.date.completed	2021
dc.date.registered
dc.description.abstract	Available
dc.description.note	289 p.
dc.format.accompanyingmaterial	DVD
dc.format.dimensions
dc.format.extent	289 p.
dc.identifier.uri	http://hdl.handle.net/10603/444848
dc.language	English
dc.publisher.institution	Dept. of Commerce
dc.publisher.place	New Delhi
dc.publisher.university	University of Delhi
dc.relation	Bibliography p. 222-262
dc.rights	university
dc.source.university	University
dc.subject.keyword	Bank customers
dc.subject.keyword	Customer relations
dc.subject.keyword	Public relations
dc.subject.keyword	Relationship marketing
dc.subject.keyword	Social Sciences
dc.title	Impact of electronic customer relationship management e crm on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
dc.title.alternative
dc.type.degree	Ph.D.