A Study on emotional labour and job embeddedness amongst the frontline employees in hotel industry in bangalore

Abstract

In various studies, researchers have pointed out that there exists a high turnover in the hotel industry. It is also found that employees in the hotel industry practice high emotional labor. However, the researcher, wanted to understand if people leave the industry or the organisation and how emotional labor plays positively in this phenomena. It was also curious to understand if Pride in work and Social Intelligence plays a role between Emotional Labor and Job newlineEmbeddedness. The present study investigated the emotional labor along with pride in work and social intelligence, experienced by employees of different hotels as a factor affecting their Job Embeddedness. A descriptive study was conducted using self-administered questionnaires among 341 frontline employees of different five-star and five-star deluxe hotels of Bangalore. newlineThe results exhibited a significant impact of Emotional Labor, Pride-in-Work, Social Intelligence on Job Embeddedness as well as significant differences in perceptions of variables based on demographic factors of the employees. The implications and suggestions for the hotel industry were discussed in the study.