After sale service failures and their influence on customer behaviour with reference to home appliances

dc.contributor.guide	R, Sreedhara
dc.coverage.spatial
dc.creator.researcher	Rajni, Gupta
dc.date.accessioned	2023-12-28T06:16:01Z
dc.date.available	2023-12-28T06:16:01Z
dc.date.awarded	2023
dc.date.completed	2023
dc.date.registered	2017
dc.description.note
dc.format.accompanyingmaterial	None
dc.format.dimensions	A4
dc.format.extent	xv, 277p.;
dc.identifier.uri	http://hdl.handle.net/10603/533985
dc.language	English
dc.publisher.institution	Department of Management Studies
dc.publisher.place	Bangalore
dc.publisher.university	CHRIST University
dc.relation	444
dc.rights	university
dc.source.university	University
dc.subject.keyword	After-sale Services Failures,
dc.subject.keyword	Aggressive and Verbal Abuse,
dc.subject.keyword	Complaining Behaviour,
dc.subject.keyword	Customer Behaviours,
dc.subject.keyword	Economics and Business
dc.subject.keyword	Home Appliances,
dc.subject.keyword	Management
dc.subject.keyword	Negative Word of Mouth,
dc.subject.keyword	Social Sciences
dc.subject.keyword	Switching Behaviour,
dc.title	After sale service failures and their influence on customer behaviour with reference to home appliances
dc.title.alternative
dc.type.degree	Ph.D.