Customer Satisfaction and Service Quality Impact on Sales Performance of retail outlets dealing in cosmetics with reference to Burdwan district

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chapter 1 - introduction.pdf (422.39 KB)
 chapter 2 - literature review.pdf (978.27 KB)
 chapter 3 - operational definitions.pdf (281.43 KB)
 chapter 4 - problems, methodology and procedures.pdf (580.78 KB)
 chapter 5 - data tabulation, interpretation and discussion.pdf (901.67 KB)

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http://hdl.handle.net/10603/257375

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Department of Business Administration

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