A Study of Managing Workforce Diversity and HR Challenges in Service Sector

Abstract

Every organization employs a variety of individuals. They might have different backgrounds, sexes, classes, cultures, languages, etc. Their job ideals, work habits, and work cultures might also differ. newline Work force diversities are considered to be a phenomenon which has affected the entire globe. Diversity management has become a necessity which helps in drawing support based on creativity, work force, knowledge and quality. There are different organizations which have made an attempt to solve their organizational issues and they aim not to have any kind of geographical demarcation while solving the same. Diversity has been increased in various organizations and this increase has led the organization to put into their efforts and focus on proper administration which would bring all the efforts of the employees together for achieving higher productivity and also lead to reduction in conflicts. When the discussion is about work force, issues are related to development of talent that is considered to be world class. The performance standards need not be reduced. Global workforce emerges as a necessity instead of a choice. For identifying parameters that are common or equal based on different measures has become a big challenge in front of the HR team in international context. There is diversity in every organization based on gender, culture, skill set, language and social-economic background. HR orientation is increasing and awareness about the same is making the HR functionaries work in their own organizations and aim to achieve performance targets based on global performance. It has become an area which is gaining global importance and the HR fraternity is engaged in finding out difference between lack of effectiveness and the actual effectiveness across entire globe and reasons related to them. Previous researches have indicated certain concerns about differences between manpower contribution related to performance, quality as well as socio-economic profiles with the global performance. Based on this type of fram