Human Resource Challenges in BPO Sector and Identifications ff Best Practices in Retaining Such Talent in Delhi NCR Region

Abstract

BPO, this comes with an understanding something related to youth, fun and money. That s just the start. One reads it again and the entire thought gets another side of story which is more practical like working hours, unimaginable attrition rate, stress and burnout exhibit its ugly side. No matter how the seesaw balances between the pros and cons, the fact remains unchanged. BPO, is a matter of job, getting easy money and a promise of bright future. newline newlineWe have been gifted by many technological prospects, employment, economic growth and a very radical changes in our business front. Smart business and organizations have redefined their process and way of working with an aim to master their trade. Outsourcing has become the basic fundamental of how an business works now. BPO has become the obvious strategic choice of the companies looking at the visible profits of cost reduction while improving the quality of service, increasing shareholder value etc. (Shah and Sharma 2006). With the whirlpool of opportunities the Indian Business Process Outsourcing sector seems to be on a happy ride. It has emerged rapidly, and its exports have grown from $565 million in 2000 to about $7.3 billion in 2005 (Budhwar et al. 2006). With an advantage of cheap and quality labour, India has already become the favorite of all the outsourcing destinations. Hence this definitely shows an significant growth in terms of business and employement to Indian markets. newline newline