Performance based quality improvement model using balanced scorecard for management institutions in India

Abstract

The role of education especially business education is responsible for building work force and making management capable enough to cope with challenges due to globalization In the present trend of the global market the performance of the business schools B schools captures a very significant role and holds major responsibility for the economy and the growth of a country In order to support this situation the performance assessments of the B schools become mandatory Hence this research focuses on systematic approach in identifying and presenting the key performance indicators of management education and to build a framework for performance assessment with a view to improve quality However traditional performance measures based on cost accounting information provide little to support organizations on their quality journey because they do not map process performance and improvements seen by the customer Of many tools available for performance measurement Balanced Scorecard BSC has a strict framework of four dimensions BSC gives importance to non financial measures which could better assess the performance of an organization Based on the nature of metrics it is evident that every year this tool can be applied to elicit the score to compare itself to the previous year performance sustaining the quality improvement process