PATIENT SATISFACTION AND PERCEIVED SERVICE QUALITY DIMENSIONS OF GOVERNMENT MULTI SPECIALTY HOSPITALS in RAJASTHAN AN EMPIRICAL ASSESSMENT

Abstract

Healthcare service quality is an essential subject for hospitals the world over. The newlineincreasing health problems, growing population challenges, and rising patient newlineawareness and demands have made it challenging for hospitals to deliver quality newlineservices. The study seeks to measure the perceived service quality (PSQ), patient newlinesatisfaction(SAT), and patients behavioural intentions(BI) in the context of newlinegovernment hospitals. The relationships between these variables are empirically newlineestablished in the context of inpatients admitted to the six government multi- newlinespecialty hospitals. The study analyzed and compared the hospitals performance on newlineeight service quality dimensions. The sample size was 510, and purposive sampling newlinewas used for data collection. The study has also captured the experts opinions for newlinepromoting quality improvement in hospitals by conducting thematic analysis and newlineDelphi technique with the doctors. newline