A Comparative Study of Private and Public Universities in MP

Abstract

Education is one of the most empowering tool for an individual. The involvement of newlineprivate sector in higher education has seen drastic changes in the field. The newlineinvolvement and development of private university in higher education has emerging newlinethe need of comparing public and private university due to service quality difference newlinebetween the public and private universities. This comparative analysis considers three newlineservice Quality factors as: academics, infrastructure, administrative service in order to newlinedetermine whether private or public university provide better educational services. newlineThe main purpose of the research study is to compares the public and private newlineuniversities with respect to service Quality and satisfaction level of universities newlinestakeholders (students and faculties) in Madhya Pradesh. This comparison will allow newlinefiguring out the deficiencies of the system and provide suggestion for improvement. newlineThe convenience and random Sampling technique used to collect data from the newlinepopulation.The target population comprised of 32,500 students and 940 faculties in newlinetwo public and private universities. 20% (194) faculties and 2%(896) studentswere newlinerandomly selected from the population for the study. A survey questionnaire was used newlineto collect the primary data from respondent with the help of questionnaire.All the newlinequestions were developed on a 5 point Likert Scale and these were coded from 5 to 1 newline(strongly agree to strongly disagree).In this study Stakeholders satisfaction had one newlinedependent variable and one independent variable was service quality. The dependent newlinevariable incorporates the 3 independent variables Academics, Infrastructure and newlineAdministrative services. Theseservice qualityvariables represent fourquality aspects: - newlinePhysical aspects, Learning Sources,Responsiveness and Personality Development.The newlinecollected data were analyzed using the SPSS software. Descriptive newlinestatistics,frequency analysis, reliability analysis,independent sample t-test and newlinecorrelations analysis were adopted for analysis. Total 24 hypotheses